dotPeak Support

always there!

To make sure that your website is always running smoothly without any problem, dotPeak offers many website support and maintenance packages. These packages are designed to keep your website up and running.

One-off support

if your website needs a one-off maintenance and you would want a professional website maintenance company to work for you, dotPeak can offer services for that. Our one-off support is inexpensive and quick. The cost of one-off support depends on your website. To get a clear idea of one-off maintenance for your website please tell us about your website.

Core Maintenance Package

Our core package is for start-up or small business. It is an ideal way to maintain your website without paying high agencies cost.

Features:

• Response to all electronic enquiries within 1 hour (9am-5pm Mon-Fri)
• 60 minutes support time each month includes making changes to your website and online  support
• Quarterly site health check for website errors, broken links etc
• Quarterly site traffic statistics and analysis (provided if your site is hosted by HostBay.

Advanced Support

Advanced maintenance package is specially designed for sites where text and image alteration is required frequently.

Features:

• Response to all electronic enquiries within 1 hour (9am-5pm Mon-Fri)
• 120 minutes support time each month includes making changes to your website and telephone support
• Monthly site traffic/bandwidth stats and analysis provided if you site is hosted by HostBay.
• Monthly site health check - we check for any broken links plus test your contact forms, shopping carts and other interactive elements.

Feel Free Support

Features:

• Your personal Support person for 7 Days a week - You can call/email (9am-5pm Mon-Fri). Email Support in the evening and weekends.
• Response to all enquiries within 1 hour (9am-5pm Mon-Fri)240 minutes support time each month includes making changes to your website and telephone support
• Monthly site accessibility check - we will run tests to ensure that your website is not contravening the Disabilities Discrimination Act
• Monthly site traffic stats and analysis provided if you site is hosted by HostBay.
• Text/Image Alterations: Unlimited text and image alterations to any or all pages each month. You just email through any changes you’d like and leave the rest to us. We usually make the changes within 24 hours.
• Monthly Site Health Checks: check for any broken links, internal and external hyperlinks check, on-line forms, shopping cart, search facilities, site maps, banner ads and other interactive features.
• Website statistics: keywords your website is found under through the Search Engines, how many hits each page is receiving and loads more..
• Changes to product information: Descriptions, images, pricing, availability etc. for websites that use dotPeak e-commerce facility.
• Website Design & Development Review: an Annual design & development review to make sure your website is attractive, fully functional and up to mark with new features and facilities.(worth £600)
• Search Engine Submission: Monthly submission of your site map and contents to the main search engines

Why dotPeak for Website Maintenance

Some of the reasons why companies grade our Maintenance packages as one of the best.

• If you don’t use your monthly hours then it gets forwarded to your next month until your contract expiry date.
• We provide support to your website even if we have not developed your website.
• 20% discount on all packages for a contract of 1year minimum.

 To get a clear idea of maintenace needed for your website, please tell us about your website.